FAQs

frequently asked questions

We’ve answered some of the most common questions below. If yours isn’t listed, don’t hesitate to reach out - we’re happy to help!

Over the years, we’ve received a variety of questions about our 3D-rendering process, covering everything from the basics to the finer details. We understand it can be a new concept for many, so we’ve compiled a list of frequently asked questions to help clear up any uncertainties. If you don’t find the answer you’re looking for, just let us know.

No question is too small, and we’re always happy to assist. If you have specific enquiries or would like to discuss your project in more detail, feel free to Contact Us directly through our contact page. We’re here to ensure your experience with us is smooth and seamless.

Put simply, a 3D render is an image created (or generated) on a computer from three-dimensional models – CGI (Computer Generated Imagery). We have a page dedicated to this question here, but please do reach out to us via our contact page if you have any other questions.

Yes, we can – we can convert and work with almost any file. Some formats are better than others when it comes to converting from an engineering CAD format. We prefer .STEP or .STP files as they usually convert to give the best results.

No, we will keep your project on our secure archive for up to 3 years. So it’s just a case of de-archiving your project and changing out the relevant label artwork.
Also, the reason we limit the storage to three years is due to two main reasons. One, the 3D software we use to make our renders has a limited life cycle and many of its features either get updated or get removed for better options, so we try and advise where applicable where these issues might arise – but these features are dependent on what the product looks like and how it is ultimately made. And two, most packaging and products don’t usually stay the same for years and years. Most also have a life cycle and require changes every year or so. We will work with you to get the best, cost-effective outcome based on the product and its future growth.

Yes, Michael the owner of ProdutRenders started his career creating print-ready artworks for a publishing company back in the early 90s and many of our ProductRenders team have either worked in or for award-winning design and advertising agencies both here in New Zealand and around the world, including the UK and the USA.

Over the years we’ve been asked to check, fix and make new print-ready artworks. Some are new products fresh to the market and some are nothing more than a rough designer scamp or files. But with our in-depth knowledge of printing and reprographics, we can create and roll out multiple SKUs or just a single artwork – all while streamlining the process and reducing the costs when compared to those expensive design and advertising agencies.

Yes, we can. Depending on the complexity we can either digitally measure the product before redrawing it or, if the product is too complex, we can 3D scan it and use the scan as a very accurate starting point to reverse-engineer said product.

Yes, we can, we would make the box or carton in our 3D software and fold it up just the same way the real box would be produced.

Yes, this is our preferred method – either outlined or with fonts and links supplied. Open/packaged InDesign/Illustrator files are the best but please reach out via our Contact Us page if you have any other file formats and we can advise accordingly. Unfortunately, changes made during the pre-press stage (at the printers), such as trapping and pre-press adjustments, often impact the original file and are difficult to reverse. Therefore, we require the original files sent to the printers for optimal results and not printers’ PDFs.

Yes. Need spot UV? No problem! Need a special foil embossing? no problem! What about that company spot colour we use? Also no problem! Being supplied with the final print-ready artwork allows us to perfectly match the printing process being used and effects like (but restricted to) UV gloss, overprinting, embossing, foils and spot colours.

No problem. Our team has loads of experience in advertising, design and, more importantly, artworking. So we can make print-ready artwork if you require. Or alternatively, if you are using a design agency and they are still to either make the artwork or you are looking for a company to save you money, we can take your design agency’s design visuals and make them into finished artwork; and then, from those finished artwork files, we can replicate the final print finishes on to your renders. Please feel free to check with us prior to starting work – drop us an email and we’ll get back to you with a solution that fits.

All our renders are provided in three different formats: these include JPG (with background included), PNG (without background) and a TIF (with a background but also has an alpha channel for masking). Clipping paths can also be supplied upon request, although this way of isolating images is seen as being a little dated since InDesign uses alpha channels more efficiently and masks allow for transparency effects.

Yes, GS1 images do use an old, outdated way of setting them up (clipping paths), but we can do this method upon request. However, for all other website and printing processes, we also provide all our completed renders in the following formats: JPG (with background included), PNG (without background) and a TIF (with a background but also has an alpha channel for masking).

Currently, we do not provide test renderings before an estimate is approved. We do have a mass of render samples which can be found on Our Work page. These many renders show what are able to create for our happy customer base. If you have a specific question about a possible project or if the answer to your question is not on here or on Our Prcoess or What’s 3D pages, please feel free to reach out to us via our Contact page.

You will receive the completed renders via a secure download link. And that link will remain live for at least 12 months (or longer if required). You can share this link with your colleagues, business partners or your advertising/deisgn agency so you have an online SharePoint that costs you nothing and allows for seamless sharing of completed renders.

We have a standard render size of 3000px x 3000px but we can do larger upon request. Please let us know before we estimate and we will be more than happy to discuss options, recommendations and sizes with you based on the final usage and costs.

In order to start your project, we first need to understand the product, its market and how you intend to use the images once complete. Once we have the basics out of the way, we can then estimate the project before getting it started. A more in-depth look at Our Process can be found here; or, if you have any other questions, please do reach out to us via our Contact Us page.

Every job is different so we don’t have a one-hat-fits-all approach to estimating or billing. But, with well over 500 projects complete and over 5,000 renders created, we are sure to be competitive – and after looking at some of the other 3D product-rendering companies online, it seems we are not only cheaper, but we also do a better job.

We are proud to be based in Auckland, New Zealand. Unlike many other companies that pretend to be in a particular location, we actually are in the location we say we are and we don’t just have an answering service or a fake, redirected phone number. ProductRenders is a division of M11 Limited and our New Zealand business number is: 9429041386507. We wonder if that ‘other’ rendering company can give you their number?

Yes, we are a New Zealand limited company (M11 Limited). ProductRenders is a division of M11 Limited and our GST number is: 5433081.

We’ve made this really easy. We currently have over 50+ local currencies that you can pay us in. We also have local bank accounts in those 50+ countries so that means you don’t have to pay for expensive international bank transfers or those sneaky Visa/MasterCard/AMEX exchange rates. We can also accept payments in Bitcoin (BTC) and Solana (SOL).

All estimates and the final invoices can be in your local currency if required, so it’s as simple as paying us like we are in your country. Also, in many countries, this type of payment/transfer is free to existing bank customers.

Here is the full list of currencies we accept – so, fingers crossed, you are one of them:

  • Argentine Peso
  • Bangladeshi Taka
  • Botswana Pula
  • Bulgarian Lev
  • Chilean Pes
  • Chinese Yuan
  • Costa Rican Colón
  • Croatian Kuna
  • Czech Koruna
  • Danish Krone
  • Egyptian Pound
  • Georgian Lari
  • Ghanaian Cedi
  • Hong Kong Dollar
  • Indian Rupee
  • Indonesian Rupiah
  • Israeli Shekel
  • Japanese Yen
  • Kenyan Shilling
  • Malaysian Ringgit
  • Mexican Peso
  • Moroccan Dirham
  • Nepalese Rupee
  • New Romanian Leu
  • Nigerian Naira
  • Norwegian Krone
  • Pakistani Rupee
  • Peruvian Sol
  • Philippine Peso
  • Polish Złoty
  • Russian Ruble
  • South African Rand
  • South Korean Won
  • Sri Lankan Rupee
  • Swedish Krona
  • Swiss Franc
  • Tanzanian Shilling
  • Thai Baht
  • UAE Dirham
  • Ugandan Shilling
  • Ukrainian Hryvnia
  • Uruguayan Peso
  • Vietnamese Dong
  • West African Franc
  • Zambian Kwacha

Please let us know prior to the project starting how you intend to pay and we can give you the project estimate based on that day’s exchange rates. But, please be aware: depending on the project size and length of time from estimating to delivery (and your local currency), the estimated cost or/and the final invoice might change due to each country’s economy and the global situation.

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

• 3D Product Renders • 3D Advertising Renders • 3D Concept Renders • 3D Furniture Renders • 3D Logo Renders • 3D Packaging Renders • 3D Pre-production Renders

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